Shipping Details
Please use the link below to track your order
- All orders will be processed in accordance with stock availability.
- Please make sure the delivery address details along with the postal code to avoid any delay or mis-delivery.
- Every incoming order will and must be registered in advance to get a customs queue number through the CDS (Custom Delivery System) regulation.
- Once the queuing process is complete, a valid tracking receipt number will be issued.
- Delivery receipt will be informed via email, please make sure you provide us with active and correct email information.
- Delivery of the order will be done through one of two types of services: EMS or Export POS, depending on the destination country.
- In destination countries especially in the Americas, Europe and Australia, shipping expeditions will be forwarded via DHL Express, however you can still track your shipment using the shipping receipt we use (Pos Indonesia).
- We have two alternative delivery services besides POS INDONESIA that we sometimes use to avoid overload at certain times, namely LION PARCEL and JNE INTERNATIONAL. Both can be tracked online on their respective company websites.
- Shipping costs include taxes imposed by our country’s customs. Regarding tax costs incurred in the destination country are borne by the customer.
- Delivery duration usually takes approximately 12-14 working days excluding delays that may arise during transit and document checking by local customs.
- We have carried out good packaging procedures, so any loss and damage that may occur after the order arrives at the destination country is the responsibility of the local officer.
* Free shipping is only valid in certain areas (Southeast Asia) with a certain amount of purchases. Free shipping
Because we are using EMS service (POS Indonesia), we will often find delivery status in abbreviation. so in case you’re lost on what they mean, here they are :
EMA: Posting Collection – the seller just sent the item
EMB: Arrival at outward OE – relayed from local post office to the international package office
EMC: Departure from outward OE – on to the cargo board and there it goes
EMD: Arrival at inward OE – touch down in your country
EME: Airport Handling – it’s in the office that handles international packages, or held by Customs
EMF: Departure from inward OE – being sent to your regional post office
EMG: Arrival at delivery – item is in Transit Office / regional post office
EMH: Attempted to deliver to your address, or could mean item returned
EMI: Delivered either you receive it in your place or you take the item in the post office, such as when you need to pay the tax.
We hope you actively check the status of your package yourself, and make sure your contact number is active to make it easier for the courier to contact you.