All unsuccessful debit and credit card transactions will be recorded in our transaction report and will generally have response code, the response code that appears is :

• Response code 32. Commonly indicates a “Transaction Not Permitted” (payment failure). Often means the bank or payment processor has flagged the transaction, the card is lost/stolen, or the account has insufficient funds. In some systems, it signifies “Transaction Not Permitted”. or that a, 2C2P or Finpay transaction has been partially completed.

This is sometimes caused by a lost connection or network issues. To resolve this, please try the transaction two or three times until it goes through. If it still doesn’t work, please contact your bank, or feel free to contact us for guidance on alternative payment methods. We would be happy to help.

• Response code 59. Is commonly caused by multiple failed attempts, this frequently occurs due to repeated incorrect entries of the CVV or expiration date, or unusual purchase location (You have never made an international transaction before, or it has been a long time since you last used it for international transactions). 

• Credit card response code 51 means. The issuing bank has declined the transaction because the available balance or credit limit is too low to cover the purchase amount.