FREQUENTLY ASK QUESTION
CONTACT
HOW CAN I CONTACT YOUR TEAM?
Please reach to Alfie, our customer support manager also web administrator at zone31.sub@gmail.com or use the contact form on the contact page
WHAT ARE THE RESPONSE TIME?
We aim to respond within 24 hours, but this may vary depending on the time when we are online and the time zone.
PURCHASE & DELIVERY
WHY SHOULD BUY FROM US
ZONE31 Web Store provides :
- The most comprehensive collection from Holygrail, techwear and cyberpunk clothing.
- Secure payment options, and alternative payment options via bank transfer and cryptocurrency
- Easy order tracking, via website link, email, and whatsApp contact
- Profesional and personal customer service available 7/7
- Additional discount coupons in addition to the applicable discounts, for bulk purchases
DO YOU SHIP WORLDWIDE?
Yes we offer worldwide shipping from our Asian warehouse (Indonesia) to 232 countries, except to countries experiencing conflict/war.
DO YOU SHIP TO RUSSIA?
Yes, currently shipping to Russia has been reopened, but regulations require that the office address be used as the package destination. Please note that shipping to Russia may take longer than shipping to other countries.
WHAT SHIPPING SERVICES DO YOU USE?
For international shipping services, we use Pos Indonesia and DHL. For local deliveries, we use JNE, Tiki or Wahana.
HOW LONG WILL IT TAKE FOR MY ORDER TO BE DELIVERED ?
Delivery duration usually takes approximately 14-21 working days excluding delays that may arise during transit and document checking by local customs.
CUSTOM AND IMPORT CHARGES
Shipping costs include taxes imposed by our country’s customs. Regarding tax costs incurred in the destination country are borne by the customer, so in some cases we include invoices to make tax calculations easier.
LOCATION & PRODUCT ORIGIN
WHERE ARE YOU LOCATED?
We are a techwear company based in Indonesia with a branch office in Surabaya, East Java, and a head office or main warehouse in Bandung, West Java.
WHERE ARE YOUR PRODUCTS MADE?
Our product are designed and manufactured in Bandung, West Java – Indonesia, ensuring high-quality and innovative techwear design.
RETURN & REFUND
CAN I MODIFY OR CANCEL MY ORDER?
All orders we have received cannot be canceled unless you have not made a payment. You can modify your order with another item of the same price or change the size only within a maximum of 24 hours after the order is placed.
ORDER ISSUES, TRACKING OR INCOMPLETE
SOMETHING'S WRONG WITH MY ITEM
If your order is incomplete or damaged, please contact us via email or our contact page providing photos and videos to expedite the process.
MY ORDER WAS DELIVERED INCORRECTLY OR IN THE WRONG SIZE
Contact us via email or our contact page providing photos and videos to expedite the process. Mistake may occurred on the part of our stock and packaging division even though that almost never happens. Due to the high cost of shipping and export taxes, so you can keep the wrong item and we will resend the correct product.
HOW CAN I TRACK MY PARCEL
Track your order here using using the tracking number we provided.
MY ORDER IS INCOMPLETE, WHAT CAN I DO?
Order with multiple items may ship separately from our warehouse to expedite delivery. If all items aren’t received within 21 business days, contact us for a shipment review.
SIZE AND RETURN
MY GARMENT IS TOO SMALL/BIG, HOW CAN I REPLACE IT?
Refer to our size guides on main page menu or contact us for assistance before ordering. Returns due to incorrect size based on customer choice cannot be accommodated.
PAYMENT
IS MY PAYMENT SECURE?
Your transaction is secure with encrypted SSL Technology.
WHAT PAYMENT METHOD IS AVAILABLE?
We accept major debit/credit cards (VISA/Master/Amex) via paypal. We also accept direct payments via bank accounts and cryptocurrencies (USDT).
CARE INSTRUCTION
WHAT ARE THE CARE RECOMENDATIONS FOR MY CLOTHES?
Wash at 30° Celsius (86° Fahrenheit) on the gentle cycle, avoiding tumble drying and ironing on prints.